At Theaurablush.com, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully before making a purchase.

1. Return Eligibility

  • Items must be returned within 7 days of the purchase date.
  • Products must be unused, in their original packaging, and in the same condition that you received them.
  • Certain products, such as niche beauty and health care items (e.g., skincare, cosmetics, supplements), are non-returnable once opened due to hygiene and safety concerns.
  • Sale or clearance items are non-refundable, unless they arrive damaged or defective.

2. How to Initiate a Return

  • Contact our customer service team at Support@theaurablush.com or call us at +92 322 7071400 with your order number and reason for the return.
  • Once your return is approved, we will provide you with instructions and a return shipping address.

3. Refund Process

  • Refunds will be issued to your original payment method within 7–14 business days after receiving and inspecting the returned item.
  • Original shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., wrong or defective item sent).

4. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, contact us at Support@theaurablush.com or call +92 322 7071400

5. Non-Returnable Items

  • Opened or used beauty, skincare, and health care products.
  • Customized or personalized items.
  • Perishable goods.

6. Return Shipping

  • The customer is responsible for covering return shipping costs, unless the product arrived damaged or defective.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

7. Refund Denials

  • Tyiana.com reserves the right to deny returns that do not meet the conditions listed above.

Disclaimer for Policies

The templates and materials provided are for informational purposes only and do not constitute legal advice. While we aim to create accurate and user-friendly policies, you should consult independent legal counsel to ensure compliance with applicable laws and regulations in your region, including the UAE and China-specific trade practices.

By using this Refund and Return Policy, you agree that:

  • You have reviewed the content carefully and made necessary modifications.
  • Tyiana.com and its affiliates are not liable for any issues arising from the use of this policy.

For further assistance, feel free to contact our team at:

  • Email: Support@theaurablush.com
  • Phone: +92 322 7071400